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Contact Information
10315 Rapallo Ct. NW - Albuquerque, NM, 87114 USA
Phone:360-225-0295
Email:service@buildfountains.com
Homepage:http://www.buildfountains.com
Order Information
SHIPPING INFORMATION
FREE ground shipping within the contiguous US on all orders!
# If you prefer 2 day or 3 day air, please state so in the comments section under each fountain. An additional fee will be added.
# No Po Boxes, please. Please supply a physical home or business address. Most shipping companies (UPS, Fedex, etc.) will not delivery to PO Boxes.
# All fountains are sent UPS, Fedex ground, Airborne Express, or a trucking company except for select smaller fountains, accessories, and APO orders which are shipped via the US Postal Service.
# All International orders, Hawaii, and Alaska: Shipping options will be emailed to you within 24 business hours of placing your order. Any cost above the average domestic ground rate will then be added to your order upon your approval. Pumps that fill local voltage requirements are available upon request for some fountains.
# Most items ship within 1 week. All fountains list their respective shipping times under their order info. Please refer to each specific item for this information.
# Please order early for the Christmas holiday to ensure timely delivery.
GIFT CERTIFICATES
Not sure which item to purchase as a gift? Gift Certificates are available by navigating to our "Fountain Accessories" section from the store entrance.
ORDERING
If you have any problems or questions while placing your order, please send us an email or call our number above for assistance. We strive to make our online shopping experience a pleasant one. To make a purchase:
1. Simply click the "Add to Cart" button next to the item you are interested in and follow the prompts. Your information is never sold or shared with any outside companies.
2. We would be glad to take your order over the phone, simply call us at the above number for assistance. You can also email us, and we would be glad to call you back at a specified time.
3.Click here to view a copy of our order form to print out or copy. If you prefer to have one mailed, faxed, or emailed to you, please let us know.
MONEY BACK GUARANTEE - RETURN POLICY
We try to bring together the finest selection of fountains that will provide years of relaxation and peace to our customers. If for any reason you are not satisfied with your item, we accept returns within 30 days of order shipment. Please contact us so that we may provide you with a return authorization number and complete shipping information. Then simply repackage the item carefully in its' original packaging and ship it prepaid and fully insured in a prompt manner by UPS or Fedex. Your return item must be shipped within 30 days of order placement for us to accept it. We can not be responsible for damaged items during return shipping. Once received in new condition, a full refund (if you received free or subsidized shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount) will be issued. Custom, special orders, or orders with trade discounts are non-refundable upon order placement.
DAMAGED or NON-WORKING ITEMS
Damaged items must be reported to Build Fountains within 4 days of receipt (exception for select slate wall fountains- damage must be reported within 24 hours). Customer is responsible to note specifics about damages at time of delivery, on delivery receipt, for boxes that arrive visibly damaged. A replacement item/parts will be sent via the original freight method at no cost to the customer. We are only responsible to replace damaged item(s). Please DO NOT send damaged items back to us. This will void any damage claim options and we will not be able to complete your claim. If your fountain is not working or non-functional upon receipt due to a damaged part, or the like, not caused from shipping, please contact us to have it fixed. We are only responsible for replacing damaged item(s). If you choose not to have the item repaired/replaced, please follow the instructions above for returning your fountain.
CUSTOM FOUNTAINS
We offer imprinting of logos or custom messages on select fountains. We are also able to modify fountains to fit your needs or create one to your specifications. Please contact us to discuss your custom fountain needs.
LAYAWAY PLAN
Click here to view a copy of our layaway information form to print out or copy. If you prefer to have one mailed, faxed, or emailed to you, please let us know.
CUSTOMER SECURITY
Our web site order form utilizes SSL technology to encrypt information sent to us. This ensures your security when ordering online. If for any reason, you are not comfortable ordering online, simply contact us and we would be glad to take your order over the phone.
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